Welcome to the DOW Networks Newsletter

DOW Networks is pleased to present the first issue of our quarterly newsletter.  We are aiming to provide you with topics that will be of interest to those seeking information about the telecommunications, Voice over IP and call center industries.  We will also have product updates as well.

And now on to the news…

South Africa Ready To Take Advantage of Outsourcing Trends
While the topic of outsourcing has become somewhat of a political issue in the United States, most economists and businessman will agree that this is a global trend that will not go away.  In the last year, 60 Minutes on CBS featured a piece with Morley Safer which further explored the outsourcing trend (also known as offshoring and business process outsourcing (BPO).  Countries such as India, Pakistan, the Philippines, Costa Rica and now South Africa are all vying for call center business.                                                                                                                                                    full story

 
DOW Networks Equipment Resale Agreements
DOW Networks has recently completed resale arrangements with Cisco Systems and the Liebert Company, one of the world’s largest manufacturers of air conditioning, power and UPS systems.                                                       full story

Upcoming Events
Following are some trade shows and conferences that may be of interest to those of you wanting to stay current with the call center industry, telecommunications or Voice over IP topics.                                                                           full story

Voice & Data Bandwidth Sharing Debate
One of the supposed benefits of Voice over IP is the ability to build voice and data applications over the same connection and to reap the benefits of CTI (Computer Telephony Integration).                                                                  full story
 

Something You May Want to Bookmark:  Resource Center added to DOW Networks Web Site
The DOW Networks Website now has a resource center that contains such useful information as country codes, telecom glossaries, yellow pages, white pages and a wealth of other information.  Take a second to check it out if you’d like: DOW Networks Resource Center (http://www.downetworks.com/call_center_resourcecenter.htm)

About DOW Networks:  DOW Networks was incorporated on February 21, 2001 to provide telecommunications services to businesses worldwide.  Company headquarters is located in Atlanta, Georgia and we have satellite offices in Costa Rica, Jamaica and opening an office in South Africa first quarter 2005.   To learn more about DOW Networks, please visit DOW Networks (http://www.downetworks.com).

1000 Circle 75 Parkway Suite 045 Atlanta, GA 30339  ●  Phone: 770.937.9735  ●  Email: info@downetworks.com

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